No answer regarding course approval

Question

Hello everyone,

I sent my course for Udemy approval, and they requested that I remove written text from the course's main image. I made the correction and resubmitted the course for analysis.The dashboard states that I should get an answer within 2 business days. However, it has been a week now, and the course is still pending approval.

I am not sure how to reach Udemy support directly. Does anyone know how I should proceed? Is there a reliable way to contact them, or should I just keep waiting?

Thanks in advance!

Fernando C. · Answer

Hi @EFTP,

Thanks for sharing this! I’d recommend reaching out to our Trust & Safety team at policy@udemy.com so they can take a closer look into this for you.

I hope this helps! Please feel free to let us know if you have any other questions.

StudyEasyTeam · Answer

A week on a resubmission is longer than typical but not alarming - review times stretch past the stated 2 business days during busy periods, and resubmissions often rejoin the full queue rather than a fast lane.

To reach a human: use the Contact Us form at support--udemy--com.udemy.coolkeypoint.com while signed in with your instructor account. That routes to instructor support instead of student support, which is the usual reason people get silence. Include the course URL and your resubmission date.

One thing to check first - the requirement applies to the image itself, not just an obvious title overlay. If any text survives in the thumbnail (a logo containing words, a tagline baked into the graphic), it can fail again. Worth confirming it's completely text-free before chasing the ticket.